Japan Luggage Delivery Guide

Useful use cases

• Sending large suitcases from airport to hotel.
• Forwarding luggage between hotels during a multi-city trip.
• Traveling light for one night before rejoining your main luggage.
• Avoiding difficult station transfers with stairs or crowded trains.

Confirm with the hotel

• Can the hotel receive luggage before check-in?
• Can the hotel send luggage to another hotel or airport?
• What name, date, and reservation details should appear on the delivery label?
• Are there front desk hours or storage limits?

What to keep with you

Do not send items you may need immediately: passport, medication, valuables, chargers, a change of clothes, and anything needed for check-in or the next morning.

Sample message to confirm luggage delivery

Before sending luggage to a hotel, confirm that the property can receive it, what name should be written on the label, and whether there are date or storage limits.

Hello,
I have a reservation at your property and would like to confirm your luggage delivery policy.

Could you please tell me:
- Can you receive my luggage before check-in?
- What name, reservation number, and arrival date should I write on the delivery label?
- Is there any limit on how early the luggage can arrive?
- Can the front desk also help send luggage to my next hotel?

Thank you.

予約済みです。
荷物配送について確認したいです。

以下について教えていただけますか？
・チェックイン前に荷物を受け取っていただくことは可能ですか？
・配送伝票には、氏名、予約番号、到着日など何を書けばよいですか？
・荷物が到着してよい日は何日前からですか？
・次のホテルへの発送手配もフロントで可能ですか？

よろしくお願いいたします。