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Shangri-La Tokyo

5-Star Luxury Hotel Adjacent to Tokyo Station, Dogs Welcome up to 15kg

Marunouchi / Tokyo Station, Tokyo

A 5-star luxury hotel on floors 28-37 of Marunouchi Trust Tower, directly adjacent to JR Tokyo Station, welcoming dogs up to 15kg (¥12,650/night) with a full suite of pet amenities — dog bed, food bowls, toilet sheets, and toys provided.

Condition details

Pet policy: Dogs under 15kg, 1 per room, fee ¥12,650/night. Only housebroken, flea-free dogs over 6 months old accepted. Proof of current vaccinations required. Dog bed, toilet sheets, food bowls, and toys are provided. Dogs must be carried or in a carrier in all common areas and cannot be left unattended in the room. No cats. No female dogs in heat or pregnancy. Pets are not permitted in the restaurants, lounges, health club, spa, pool, or banquet areas. Contact the hotel in advance to confirm dog-friendly room availability: +81 3 6739 7888.

Key highlights

Dogs under 15kg welcome — dog bed, food bowls, toilet sheets, and toys provided | ¥12,650/night pet fee | Complimentary platform meet-and-greet at Tokyo Station on request | Floor-to-ceiling views of Imperial Palace, Tokyo Skytree, and Mount Fuji | 24-hour heated indoor pool + CHI Spa | Forbes Five Star 2018-2023 | World Luxury Hotel of the Year — Japan 2024

Best for

Luxury travelers with small to medium dogs (under 15kg) wanting Tokyo's finest hotel experience adjacent to Tokyo Station, with platform meet-and-greet service and a full suite of pet amenities.

Access

Directly adjacent to JR Tokyo Station in Marunouchi Trust Tower Main (floors 28-37). 2-minute walk from Otemachi Subway Station (Tozai Line, Exit B7). 3-minute walk from Nihonbashi Subway Station (Ginza Line, Exit A3). 1 hour from Narita Airport via Narita Express (N'EX). 30 minutes from Haneda Airport by car. Complimentary staff meet-and-greet at Tokyo Station platforms on advance request. Self-parking on-site (charged). Wheelchair rental and accessible guest rooms available.

Luggage

Luggage storage available at the front desk. Complimentary meet-and-greet service at Tokyo Station platforms on request (staff assists with arrival).

Kitchen

No kitchen in rooms. Mini-bar and coffee machine in all rooms. 24-hour in-room dining (room service) available. Piacere restaurant (Italian fine dining) and The Lobby Lounge on-site. Note: Piacere does not offer vegan or halal options for general dining. Horizon Club guests have exclusive access to the Horizon Club lounge with concierge service.

Bath

All rooms have private en-suite bathrooms with shower and bathtub combination. Bose sound system, DVD player, mini-bar, and coffee machine in rooms. Floor-to-ceiling windows with Imperial Palace, Tokyo Skytree, and Mount Fuji views. 24-hour heated indoor pool (20 yards) and CHI, The Spa — note pets are not permitted in these areas.

English support

International luxury brand — Shangri-La Hotels and Resorts. All English-speaking staff confirmed across guest reviews. Forbes Five Star hotel 2018-2023. Platform meet-and-greet service at Tokyo Station provided in English on advance request. Phone: +81 3 6739 7888. Official website: shangri-la.com/tokyo.

Rules

Dogs only (no cats). Dogs under 15kg, 1 per room, ¥12,650/night pet fee. Vaccinations required. Dogs cannot be left unattended. Dogs must be carried or in carrier in common areas. Pets not permitted in restaurants, lounges, pool, spa, or banquet areas. Check-in 3:00 PM, check-out 12:00 PM. Children of all ages welcome. Non-smoking rooms.

Good to know

The pet fee of ¥12,650/night is the highest of all pet-friendly properties in this directory. Only dogs under 15kg are accepted — large breeds (Labrador, Golden Retriever, etc.) cannot be accommodated. Pets are NOT allowed in any of the hotel's food or wellness areas (restaurants, lounges, pool, spa). Dogs must be carried or in a carrier whenever outside your room. Contact the hotel in advance (+81 3 6739 7888) to confirm dog-friendly room availability, as these are limited. This property is in Tokyo (Marunouchi), not the Kansai region.

Verified notes

Pet policy (dogs under 15kg, ¥12,650/night, 1 per room, vaccinations, dog amenities provided) confirmed via BringFido. 'Pets allowed on request' confirmed Booking.com, Michelin Guide, Trip.com. 2024 World Luxury Hotel Awards (Best Luxury Hotel in Japan) confirmed on official shangri-la.com/tokyo about page. Forbes Five Star 2018-2023 confirmed on official about page. Floor-to-ceiling windows and Imperial Palace views confirmed Booking.com. 24-hour heated indoor pool confirmed Booking.com. Luggage storage confirmed official source summary. Wheelchair and accessible rooms confirmed official source summary. Meet-and-greet service at Tokyo Station confirmed official source summary.

Sources